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Symitar Announces Hosted Failover Service

Thursday, July 28, 2011

Jack Henry & Associates, Inc., a leading provider of computer systems and electronic payment solutions primarily for financial services organizations, today announced that its Symitar division, which provides core data processing and other technology solutions to U.S. credit unions of all sizes, has introduced a hosted failover service for in-house users of its Episys® core platform.

Developed jointly by Symitar and Jack Henry & Associates' Centurion Disaster Recovery group, Hosted Failover provides an advanced, cost-effective alternative to traditional "warm recovery" services. Until now, Failover, which is Symitar's data redundancy solution, has only been available as an in-house solution.

According to Doug Childress, general manager of Jack Henry & Associates' Retail Delivery group, which includes the Centurion business continuity and disaster recovery solutions, "In a traditional warm recovery scenario, a credit union's system might be down as long as 48 hours. Now, with Hosted Failover, that same credit union can be back online in as little as 20 minutes. Failover is a valuable and proven product, but deploying it in-house requires the purchase and maintenance of expensive hardware components. In contrast, Hosted Failover provides the same robust features as the traditional offering but as a convenient, cost-effective pay-as-you-go service."

Hosted Failover is operated by Centurion from a secure, underground facility in Branson, Missouri, dubbed the "Mountain." Jack Henry & Associates' newest business recovery facility is a hardened site configured to support all OutLink™ sites and services that could potentially be impacted by temporary business interruptions or unavoidable disasters. This secure business recovery facility is 175 feet below ground and is virtually impervious to natural disasters including hurricanes, floods, and tornados. This unique disaster recovery center provides two separate electrical transmission lines from different providers and boasts multiple levels of telecommunications resiliency.

Greg Hopp, director of Technology at BMI FCU in Dublin, Ohio, an early adopter of Hosted Failover, said, "There is always a security risk when having a courier transport tapes to another branch. And even if the data backup was held in a different branch, a regional disaster could remove both data centers. We talked to different vendors, but going with Symitar was a no-brainer. We have a long history of working cooperatively with Symitar and they are one of our closest and most trusted vendors."

Symitar, a division of Jack Henry & Associates, Inc., is the leading provider of integrated computer systems for credit unions of all sizes. Symitar currently serves more than 700 credit unions as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at www.symitar.com.

Jack Henry & Associates, Inc. (Nasdaq: JKHY) is a leading provider of computer systems and ATM/debit card/ACH transaction processing services primarily for financial services organizations. Its technology solutions serve more than 11,200 customers nationwide, and are marketed and supported through four primary brands. Jack Henry Banking™ supports banks ranging from de novo to mid-tier institutions with information processing solutions. Symitar is the leading provider of information processing solutions for credit unions of all sizes. ProfitStars® provides highly specialized products and services that enable financial institutions of every asset size and charter, and diverse corporate entities to mitigate and control risks, optimize revenue and growth opportunities, and contain costs. iPay Technologies™ operates as a leading electronic bill pay provider supporting banks and credit unions with turnkey, highly configurable retail and small business electronic payment platforms. Additional information is available at www.jackhenry.com.

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